Mark Austin

Dr. Austin currently manages a team of around 250 data scientists and developers in the Chief Data Office, applying AI, machine learning, and automation with applications across many areas of the company such as Fraud, Field Operations, Consumer, Security, Supply Chain, and Corporate Functions. His team has developed innovative solutions for largescale routing problems, implemented closed-loop AI classification systems and recommendation engines, operationalized computer vision, and improved process and people productivity by deploying an operating >3,000 BOTS company-wide.

With 29 years of experience, Dr. Austin has also held a variety of leadership and staff roles in running technology planning operations across South Florida, Puerto Rico and the Southeast U.S.

Dr. Austin has chaired various industry technical standards committees, is the co-author of five books, has published more than 20 reviewed technical papers, has been granted over 100 patents, and is on a number of advisory boards in academia. He holds a Bachelor of Science in Electrical Engineering from the University of Maryland (summa cum laude), a Doctor of Philosophy in Electrical Engineering from Georgia Tech and is the recipient of the Sigma Xi Thesis Award for his research on various topics related to optimizing cellular systems.

11:00 AM - 11:40 AM

MAY 2, 2024 Schedule

Session 3: Applied AI in Action

We’ve set the scene with the potential of AI and how to tackle its application. Now, let’s hear from Fortune 500 leaders about how they’re enabling AI to transform and re-envision how they do business by executing real tasks—and the benefits they’re seeing from it.