Mark McSpadden is a forward-thinking leader at the intersection of product, technology, and innovation, dedicated to shaping the future of enterprise solutions. As the Head of Innovation at USAA Labs, he leads the conceptualization and incubation of groundbreaking initiatives to enhance member value and empower financial security for USAA's 14 million+ members. With over 15 years of experience, Mark has built a distinguished career marked by leadership roles at prominent organizations. He previously served as Vice President of Global Product & UX at American Express Global Business Travel, where he was instrumental in defining global product strategy and enhancing digital experiences for corporate clients and travelers. Prior to that, he led innovation efforts as Vice President of Emerging Products & Technologies and Head of Sabre Labs at Sabre Corporation, driving R&D and platform innovation in the travel technology space. A recognized public speaker and thought leader, Mark has shared his expertise on AI, digital transformation, and customer experience at prestigious global forums, including TEDx and AI World, and has been featured in publications like TechCrunch. His insights have also been leveraged in prominent presentations to the U.S. House Committee on Science, Space, and Technology and to the TSA Technology Futures group. Mark's professional dedication is matched by his personal commitment to his family and community. Outside of work, he enjoys an active lifestyle, including training for ultra endurance events, and cherishes time with his wife and three daughters.